IT Support Specialist

Highlights

• Support lab hardware, software and network systems for AI drug discovery.
• Serve as first point of contact ensuring reliable, high-quality IT services.
• Join clinical-stage biotech advancing best-in-class assets to human trials.

What they offer

• Company paid healthcare
• Flexible spending accounts
• Voluntary life insurance
• 401(k) matching
• Uncapped vacation
• Onsite gym and dining in state-of-the-art San Diego facility

Ideal candidate

Customer-focused IT generalist with 2-5 years help-desk experience who thrives in fast-paced lab environments. You enjoy troubleshooting hands-on, improving service processes, and explaining tech clearly to non-technical colleagues.

Requirements

• Bachelor's degree in IT, Computer Science or related field or equivalent experience
• 2-5 years of experience in IT help desk support and/or system administration
• Experience with ITIL and incident, problem, change and service level management
• Working knowledge of Windows, macOS, Linux and mobile systems
• Experience with networking fundamentals including TCP/IP, DNS, DHCP, VPNs and wireless
• Proficiency troubleshooting hardware and software on desktops, laptops and printers
• Familiarity with ticketing systems like Jira, Zendesk and remote support tools
• Strong communication skills explaining technical issues to non-technical users