Customer Success Engineer - Americas

Highlights

• Advise enterprise customers to adopt JetBrains products for business outcomes.
• Advocate for customers with product and engineering teams to shape enhancements.
• Partner with sales to expand strategic accounts into sizable partnerships.

Ideal candidate

Customer-obsessed technical advisor who loves building relationships with enterprise users and improving their experience. Collaborative, resourceful, and energized by fast-paced teamwork and guiding adoption.

Requirements

• Proven experience in technical consulting, technical customer success or customer-facing technical roles
• Excellent verbal and written communication skills
• Hands-on knowledge of AI/LLMs in software development
• Exceptional presentation skills for demonstrating products to customers
• Ability to identify and address technical and business challenges in dev tooling
• Ability to convey technical concepts to customers of all technical backgrounds
• Comfort in a fast-paced and dynamic working environment
• Experience working in or with large software development teams
• Collaborative and team-focused mentality with willingness to take initiative
• Experience in software development, QA, IT, DevOps, ML or related IT field
• Self-direction and resourcefulness
• Ability to travel approximately 25% of the time