Customer Success Engineer (China)

Highlights

• Maintain and grow large customer accounts across China.
• Hold discovery calls to optimize workflows and relay product feedback.
• Partner with account teams to ensure smooth pre-sales and adoption.

Ideal candidate

Customer-obsessed, business-minded engineer who thrives autonomously in distributed teams and enjoys building trusted B2B relationships to help Chinese customers succeed.

Requirements

• 5+ years in sales engineering, solutions engineering or customer success
• Strong pre-sales experience demoing and pitching product value
• Technical competence with software development tools and hands-on background
• Problem-solving and analytical skills across technical and business areas
• Fluent English communication with technical and non-technical audiences
• Native-level Chinese and comfortable with in-person and remote presentations
• Proven B2B relationship building and ability to work without supervision
• Willing and able to travel internationally up to 20%