Customer Success Engineer EMEA

Highlights

• Serve as technical point of contact for enterprise JetBrains customers.
• Guide strategic projects that grow into sizable customer partnerships.
• Advise customers on architecture and drive JetBrains product adoption.

What they offer

• Flexible work location from home or office
• Up to 30 days per year remote work from abroad
• Extra time off
• Medical insurance allowance
• Learning and development opportunities including conferences and courses
• Relocation support
• Language classes
• Hot meal or lunch allowance on workdays
• Mental health support
• Sports benefit with on-site gym or stipend
• Internal events and team gatherings

Ideal candidate

Customer-obsessed technologist with consulting experience who loves building trusted relationships and helping enterprise teams succeed with developer tools. Collaborative, self-directed, and energized by fast-paced customer work.

Requirements

• Proven experience in technical consulting, technical customer success, or other customer-facing technical roles
• Extensive experience in software development, QA, IT, DevOps, ML, or related IT field
• Hands-on knowledge of AI/LLMs in software development
• Passion for continually improving the customer experience
• Strong verbal and written communication skills in English and local office language
• Exceptional presentation skills for demonstrating products
• Ability to quickly identify and address technical and business challenges related to software development tooling
• Ability to convey technical concepts to customers of all technical backgrounds
• Comfort in a fast-paced and dynamic working environment
• Experience working in or with large software development teams
• Collaborative and team-focused mentality with willingness to take initiative
• Self-direction and resourcefulness
• Ability to travel approximately 25% of the time