Customer Support Specialist

Highlights

• Own end-to-end licensing, billing and account support for developers and teams.
• Guide customers through subscription models and smooth multi-year renewals.
• Partner with sales and engineering to resolve edge cases and improve workflows.

What they offer

• Flexible work schedule with work from home or office options
• Extra time off to relax and recharge
• Learning and development opportunities including conferences and courses
• Relocation support
• Free meals and snacks
• Health and wellness benefits including gyms or sports stipends
• Internal company events and team gatherings

Ideal candidate

Empathetic, curious problem-solver who takes pride in making customers' days easier and simplifying complex choices. You enjoy owning issues end to end and improving processes across distributed teams.

Requirements

• Demonstrated experience supporting customers through subscription management, order processing, billing inquiries or account operations
• Professional fluency in English, Spanish and Portuguese
• Practical experience with ticketing systems such as Zendesk and CRM platforms such as Salesforce or HubSpot
• Ability to understand and explain multi-tier software licensing, subscription agreements and purchasing workflows
• Clear, thoughtful written and verbal communication with ability to simplify complex topics
• Sound judgment to prioritize tasks and collaborate independently across distributed teams