Support Engineer (TeamCity)
JetBrains · Boston, Massachusetts; Foster City, California; Marlton, New Jersey; Remote, United States · United States
CHECKED 9H AGO
Big Tech AIremote$144k–$216k
At a glance
Highlights
- Own complex TeamCity CI/CD cases from root-cause diagnosis to resolution.
- Publish KCS knowledge-base solutions that help reduce repeat support issues.
- Share developer feedback directly with product teams to improve TeamCity.
Ideal candidate
A calm, systematic problem-solver who cares about keeping developer tools reliable. You enjoy diagnosing complex systems and communicating clearly to help developers succeed.
Requirements
- Fluency in English with strong written communication skills
- Ability to work aligned with American time zones
- Practical experience troubleshooting web servers and applications such as Tomcat and Java-based environments
- Working knowledge of relational databases such as PostgreSQL, MySQL, or MSSQL
- Hands-on experience with version control tools and hosting platforms such as Git, Perforce, GitHub, GitLab, or Bitbucket
- Familiarity with build automation tools such as Gradle, Maven, or .NET build systems
- Understanding of containerized environments or cloud infrastructure such as Docker, Kubernetes, AWS, or Azure
Lab profile
About JetBrains
Software company building intelligent developer tools, IDEs, and the Kotlin programming language.
What they build
- IntelliJ IDEA
- PyCharm
- Kotlin
Known for
- Intelligent IDEs and code analysis
- Developer productivity tools
- Programming language design
Key facts
- Founded in 2000
- Headquartered in Prague, Czech Republic
- Privately held and bootstrapped