Senior Incident Manager

Highlights

• Lead SEV-1/SEV-2 response as Incident Commander for AI infrastructure.
• Coordinate GPU clusters, networking, storage and data center recovery.
• Drive post-incident reviews to improve operational resilience.

What they offer

• Generous cash & equity compensation
• Health, dental, and vision coverage for you and your dependents
• Wellness and commuter stipends for select roles
• 401k plan with 2% company match (USA employees)
• Flexible paid time off plan

Ideal candidate

Seasoned incident leader who thrives under pressure and brings calm, decisive coordination to complex outages. Passionate about reliability and continuous improvement across large-scale infrastructure.

Requirements

• 8+ years experience in incident management, site reliability engineering, or infrastructure operations
• Experience managing incidents in large-scale distributed infrastructure environments
• Strong understanding of data center operations, GPU clusters, networking, storage and cloud platforms
• Proven ability to lead high-pressure incident response situations
• Experience with incident management frameworks (ITIL, SRE, or equivalent)
• Excellent communication and stakeholder management skills
• Experience with incident tracking and monitoring tools such as PagerDuty, ServiceNow, Jira, Datadog
• Knowledge of and experience with Incident Command System (ICS)
• Experience leading and developing incident command from scratch