Associate Director / Director, Customer Program Management, Physical Sciences

Highlights

• Lead delivery for high-value, multi-year physical sciences partnerships.
• Serve as primary face of LILA bringing science into real world.
• Shape customer delivery infrastructure and operating model for scale.

What they offer

• Bonus potential
• Generous early-stage equity
• Medical, dental, and vision coverage
• Employer-paid life and disability insurance
• Flexible time off with company holidays
• Paid parental leave
• Educational assistance program

Ideal candidate

A technically grounded program leader who thrives in ambiguity and loves owning complex customer relationships end to end. You combine scientific curiosity, operational rigor, and servant leadership to deliver impact and build for scale.

Requirements

• Graduate degree in physical science or technical discipline or equivalent experience
• 8+ years in technical or scientific industry with 5+ years in program management or delivery
• Demonstrated experience as primary customer-facing owner of a relationship
• Sound judgment on customer relationship health and delivering hard news to build trust
• Track record driving execution across complex multidisciplinary programs
• Outstanding communication skills for technical and executive audiences
• Proven ability to influence without authority and drive cross-functional alignment
• Ability to thrive and build structure amid ambiguity and rapid growth