Director of Customer Success [EMEA]
Luma AI · London, UK
CHECKED 23H AGO
Applied AIremotedirector
At a glance
Highlights
- Lead EMEA Customer Success and scale senior team from 5 to 10.
- Stay hands-on in strategic enterprise accounts across EMEA.
- Build account planning and escalation systems that scale efficiently.
Ideal candidate
Hands-on Customer Success leader with 10+ years in enterprise client roles who loves building systems from scratch and coaching senior CSMs. Thrives close to customers and teams, turning strong individual practice into scalable playbooks.
Requirements
- 10+ years in Customer Success or related client-facing function including leading senior ICs
- Proven people manager with coaching, performance management and retention track record
- Personally held senior relationships at large enterprise or agency accounts
- Built repeatable systems for account planning, escalation and reporting
- Strong operational leader owning outcome metrics like NRR and retention
- Effective cross-functional partner to Sales, Product and GTM leaders
- Comfortable scaling with evolving structure, tooling and processes across EMEA
Lab profile
About Luma AI
Builds generative AI models for photorealistic video and 3D creation.
What they build
- Dream Machine video generator
- Ray2 video model
- Photon image model
Known for
- Photorealistic video synthesis
- 3D world and object generation
- Large-scale training infrastructure
- High-performance inference optimization
Key facts
- Founded in 2021
- Headquartered in San Francisco, California
- Backed by Andreessen Horowitz