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Technology Operations Lead
Mercor · San Francisco
CHECKED 1H AGO
Applied AIClosedonsitelead$100k–$200k
At a glance
Highlights
- Own the reliability, security, and scalability of core IT infrastructure systems.
- Transform reactive support into automated systems that prevent problems early.
- Trace complex multi-system failures and build runbooks that uplift the team.
What they offer
- Bi-annual performance bonus structure
- Equity grant vested over 4 years
- Up to $15k relocation bonus
- $10K housing bonus near office
- $1.5K monthly meals stipend
- Free Equinox membership
- Health, dental and vision insurance
Ideal candidate
Systems thinker with 5–7 years supporting technical teams who asks why things break, not just how to fix them. You stay calm under pressure and turn repeat issues into automation and clear docs.
Requirements
- 5-7 years in IT Operations or Technical Support, ideally supporting technical teams
- Systems thinker who traces dependencies and second-order effects
- Strong incident management including triage, root-cause analysis and postmortems
- Understanding of compliance controls for access management, logging and change management
- Clear communicator with excellent documentation for technical and non-technical stakeholders
- Self-directed with bias to action and strong escalation judgment
- remote policy
- In-person 5 days a week
Lab profile
About Mercor
AI data company organizing human expertise to train frontier models for the AI economy.
What they build
- APEX benchmark family
- Mercor Enterprise
- Human expertise training data platform
Known for
- Massive domain-expert network
- Frontier model training infrastructure
- Real-world professional work evaluation
Key facts
- Millions of domain experts on platform
- Pays over $4M per day to experts