Technology Operations Specialist (L3)
Mercor · San Francisco
CHECKED 48M AGO
Applied AIonsitesenior$160k–$190k
At a glance
Highlights
- Own reliability and security of identity, endpoint and IT systems.
- Transform reactive support into automated systems preventing issues.
- Mentor future IT hires while shaping support for fast-growing AI firm.
What they offer
- Bi-annual performance bonus structure
- Generous equity grant vested over 4 years
- Up to $15k relocation bonus
- $10K housing bonus if within 0.5 miles of office
- $1.5K monthly stipend for meals
- Free Equinox membership
- $200 monthly laundry reimbursement
- $200 monthly personal wellness reimbursement
- Health, Dental, Vision insurance
Ideal candidate
Systems thinker with 5-7 years in IT operations supporting technical teams who asks why things break. Calm, self-directed communicator biased to action, documentation, and automating away repeat problems.
Requirements
- 5-7 years in IT Operations or Technical Support, ideally supporting technical teams
- Systems thinker who traces dependencies and second-order effects
- Strong incident management, triage, root-cause analysis and postmortems
- Understanding of compliance controls for access, logging and change management
- Clear communicator with excellent documentation for technical and non-technical audiences
- Self-directed with bias to action and sound escalation judgment
- Creative, systematic troubleshooting of complex multi-system failures
- remote policy
- In-person 5 days a week
Lab profile
About Mercor
AI data company organizing human expertise to train frontier models for the AI economy.
What they build
- APEX benchmark family
- Mercor Enterprise
- Human expertise training data platform
Known for
- Massive domain-expert network
- Frontier model training infrastructure
- Real-world professional work evaluation
Key facts
- Millions of domain experts on platform
- Pays over $4M per day to experts