Customer Success, EMEA
Mistral AI · Paris · London
Frontier labremotesenior
At a glance
Highlights
- Manage enterprise customers to maximize value from Mistral's AI solutions.
- Serve as trusted advisor guiding customers from deployment to production.
- Lead onboarding, QBRs, and success plans that drive adoption and growth.
What they offer
- healthcare coverage
- parental leave
- retirement plans
- relocation support
- wellness programs
- meal and transportation allowances
Ideal candidate
Customer-obsessed relationship builder who thrives on complex challenges and turning AI adoption into measurable business impact in enterprise settings.
Requirements
- 5+ years in customer-facing roles like Customer Success, Account Management, or Solutions Consulting, ideally in technical or SaaS
- Proven ability to manage enterprise relationships driving adoption, satisfaction, and retention
- Experience with technical products and engaging confidently with Data, IT, and Engineering teams
- Strong communication and presentation skills for technical and executive audiences
- Business acumen to identify upsell and expansion opportunities while ensuring customer success
- Technical aptitude to discuss requirements; familiarity with AI/ML concepts a plus
- Hands-on, customer-centric, collaborative and organized passion for solving complex challenges
Lab profile
About Mistral AI
Provides full-stack AI solutions from frontier models to tools, applications, and compute.
What they build
- Frontier AI models
- Developer tools
- AI applications
Known for
- Full-stack AI development
- Enterprise co-creation and deployment
- Customizable systems that run on customer terms
- Focus on finance, manufacturing, defense, healthcare and public sector
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