Customer Success, North America
Mistral AI · New York · San Francisco
CHECKED 10H AGO
Frontier labremotesenior
At a glance
Highlights
- Manage enterprise portfolio helping customers maximize value from Mistral AI.
- Serve as trusted advisor guiding customers from deployment to production success.
- Lead onboarding, QBRs and success plans to drive adoption and satisfaction.
What they offer
- Healthcare coverage
- Parental leave
- Retirement plans
- Relocation support
- Wellness programs
- Meal and transportation allowances
Ideal candidate
Collaborative, customer-obsessed problem-solver who thrives in enterprise settings and loves turning complex AI adoption challenges into measurable business outcomes.
Requirements
- 5+ years in customer-facing roles like Customer Success, Account Management or Solutions Consulting, ideally in technical or SaaS environment
- Proven ability to manage enterprise relationships driving adoption, satisfaction and retention
- Experience with technical products and engaging Data, IT and Engineering teams
- Strong communication and presentation skills for technical and executive audiences
- Business acumen to identify upsell and expansion opportunities
- Technical aptitude to understand and discuss requirements; AI/ML familiarity a plus
- Hands-on, customer-centric, collaborative and organized problem-solver
Lab profile
About Mistral AI
Provides full-stack AI solutions from frontier models to tools, applications, and compute.
What they build
- Frontier AI models
- Developer tools
- AI applications
Known for
- Full-stack AI development
- Enterprise co-creation and deployment
- Customizable systems that run on customer terms
- Focus on finance, manufacturing, defense, healthcare and public sector