AI Support Engineer - Dublin (Weekend Shift)

Highlights

• Troubleshoot high-impact API issues for mission-critical AI systems at scale.
• Help define world-class support in an AGI-driven future.
• Partner with Engineering and Product to improve systems and reduce bugs.

What they offer

• Annual salary plus generous equity
• Medical, dental, and vision insurance for you and your family
• Mental health and wellness support
• PRSA plan with 8% employer matching
• Unlimited time off
• Annual learning and development stipend

Ideal candidate

Curious, calm problem-solver with 8+ years in technical support who thrives in ambiguity and fast-moving environments. Passionate about helping enterprise customers succeed and shaping the future of AI-powered support.

Requirements

• 8+ years of experience in User Operations, Engineering, Support Engineering or similar technical roles
• Comfortable using emerging technologies to script code (e.g., Python) for automation
• Expert-level SaaS troubleshooting skills with ability to rapidly learn new technologies
• Polished enterprise communication and calm with high-stakes customers on live calls
• Proven experience building relationships with customers and cross-functional partners
• Exceptional critical thinking and ability to communicate complex technical issues clearly
• Thrive in ambiguity, adapt rapidly to change and continuously learn
• Humble, team-first mindset with eagerness to help others
• Bachelor's degree in Computer Science, Computer Engineering or equivalent experience