AI Support Engineer - San Francisco

Highlights

• Resolve high-impact API issues for mission-critical systems at massive scale.
• Help define world-class support in an AGI-driven future at OpenAI.
• Partner with Engineering and Product to improve systems and reduce bugs.

What they offer

• Equity

Ideal candidate

Deeply curious, calm under pressure support engineer with 8+ years in fast-paced environments who thrives in ambiguity and cares about delivering exceptional customer experiences at scale.

Requirements

• 8+ years of experience in User Operations, Engineering, Support Engineering or similar technical roles
• Comfortable using emerging technologies to script or engineer code e.g. Python for automation
• Expert-level SaaS troubleshooting skills with ability to rapidly understand new technologies
• Polished enterprise communication and calm with high-stakes customers during live incident calls
• Proven experience building strong relationships with customers and cross-functional partners
• Exceptional critical thinker and problem solver with clear communication of complex technical issues
• Thrive in ambiguity, adapt rapidly to change and continuously learn
• Humble, team-first mindset with eagerness to help others and curiosity to learn
• Bachelor's degree in Computer Science, Computer Engineering or related field or equivalent experience