AI Support Engineer - San Francisco (Weekend Shift)
OpenAI · San Francisco
CHECKED 1H AGO
Frontier labonsitesenior$180k–$260k
At a glance
Highlights
- Resolve high-impact API failures and production incidents at massive scale
- Help define world-class support for an AGI-driven future
- Partner with Engineering and Product to improve systems and reduce bugs
What they offer
- Equity
Ideal candidate
A calm, curious support veteran who thrives in fast-moving ambiguity and genuinely loves helping customers, partnering across teams to solve high-stakes problems at scale.
Requirements
- 8+ years in User Operations, Engineering, Support Engineering or similar technical roles
- Comfortable scripting and automating with emerging AI tools and Python
- Expert-level SaaS troubleshooting with ability to learn complex technologies quickly
- Polished enterprise communication and calm with high-stakes customers on live calls
- Proven experience building relationships with customers and cross-functional partners
- Exceptional critical thinking and clear communication of complex technical issues
- Thrive in ambiguity, adapt rapidly to change, and continuously learn
- Humble, team-first mindset with eagerness to help others succeed
- Bachelor's in Computer Science, Computer Engineering or equivalent experience
Lab profile
About OpenAI
Builds safe frontier AI models and products like ChatGPT for broad benefit.
What they build
- ChatGPT
- OpenAI API
- Frontier AI models
Known for
- Frontier-scale distributed ML training
- Massive GPU fleet and data center operations
- Exabyte-scale data lakes and streaming
- AI alignment and safety research
Key facts
- Operates one of the world's largest GPU fleets