AI Support Engineer - Tokyo
OpenAI · Tokyo, Japan
CHECKED 1H AGO
Frontier labremotesenior
At a glance
Highlights
- Resolve high-impact API and production incidents for customers at massive scale.
- Define world-class post-AGI support using automation and AI agents.
- Partner with Engineering and Product to improve systems and reduce bugs.
What they offer
- Relocation assistance
Ideal candidate
Deeply curious, calm-under-pressure problem solver with 8+ years in support or engineering who loves helping enterprise customers and shaping AI-driven support. Fully bilingual in Japanese and English with a humble, team-first mindset.
Requirements
- 8+ years in User Operations, Engineering, Support Engineering or similar technical roles
- Fully bilingual in Japanese and English, spoken and written
- Expert SaaS troubleshooting with ability to learn new technologies quickly
- Experience scripting and automating tasks with Python, Codex, ChatGPT, OpenAI API
- Polished enterprise communication, calm with high-stakes customers on live calls
- Proven relationship-building with customers and cross-functional partners
- Bachelor's in Computer Science, Computer Engineering or equivalent experience
- Thrives in ambiguity, adaptable, humble team-first mindset
- Available for occasional holiday and weekend on-call coverage
- remote policy
- Hybrid, 3 days in office per week
- hiring process
- Resume must be submitted in English; interviews include conversations in both Japanese and English
Lab profile
About OpenAI
Builds safe frontier AI models and products like ChatGPT for broad benefit.
What they build
- ChatGPT
- OpenAI API
- Frontier AI models
Known for
- Frontier-scale distributed ML training
- Massive GPU fleet and data center operations
- Exabyte-scale data lakes and streaming
- AI alignment and safety research
Key facts
- Operates one of the world's largest GPU fleets