AI Support Engineer - Tokyo (Korean Speaking)
OpenAI · Tokyo, Japan
CHECKED 36M AGO
Frontier labonsitesenior
At a glance
Highlights
- Resolve complex production issues for mission-critical AI systems at scale.
- Help define world-class support in an AGI-driven future with automation.
- Partner with Engineering and Product to improve systems and customer experience.
What they offer
- Relocation assistance
Ideal candidate
Deeply curious, customer-obsessed problem solver who thrives in ambiguity and fast-moving environments. You are calm under pressure, bilingual in Korean and English, and excited to shape post-AGI support.
Requirements
- Fluent business-level Korean and English (spoken and written)
- 8+ years in User Operations, Engineering, Support Engineering or similar technical roles
- Experience scripting or coding (e.g., Python) to automate tasks
- Expert-level SaaS troubleshooting skills
- Polished enterprise communication, calm with high-stakes customers during live incidents
- Bachelor's degree in Computer Science, Computer Engineering or equivalent experience
- remote policy
- Hybrid - 3 days in office per week
- hiring process
- Resume must be submitted in English; interview process includes conversations in both Korean and English
Lab profile
About OpenAI
Builds safe frontier AI models and products like ChatGPT for broad benefit.
What they build
- ChatGPT
- OpenAI API
- Frontier AI models
Known for
- Frontier-scale distributed ML training
- Massive GPU fleet and data center operations
- Exabyte-scale data lakes and streaming
- AI alignment and safety research
Key facts
- Operates one of the world's largest GPU fleets