AI Support Engineer - Tokyo (Weekend Shift)
OpenAI · Tokyo, Japan
CHECKED 35M AGO
Frontier labonsitesenior
At a glance
Highlights
- Troubleshoot high-impact API failures and production incidents at massive scale.
- Help define world-class support for an AGI-driven future with Engineering.
- Use AI automation and agents to transform support operations at scale.
What they offer
- Relocation assistance
Ideal candidate
Deeply curious, customer-obsessed problem solver with years in support or engineering at fast-paced startups. Thrives on ambiguous, high-impact technical challenges and shaping the future of AI-powered support.
Requirements
- 8+ years in User Operations, Engineering, Support Engineering or similar technical roles
- Experience in high-growth tech startups or other fast-paced environments
- Comfortable using emerging technologies to script code for automating tasks and integrating tools
- Fully bilingual — fluent in Japanese and English (spoken and written)
- remote policy
- Hybrid, 3 days in the office per week
- hiring process
- Resume must be submitted in English; interviews include conversations in both Japanese and English
Lab profile
About OpenAI
Builds safe frontier AI models and products like ChatGPT for broad benefit.
What they build
- ChatGPT
- OpenAI API
- Frontier AI models
Known for
- Frontier-scale distributed ML training
- Massive GPU fleet and data center operations
- Exabyte-scale data lakes and streaming
- AI alignment and safety research
Key facts
- Operates one of the world's largest GPU fleets