AI Support Engineer - Toronto
OpenAI · Ontario - Remote
CHECKED 35M AGO
Frontier labremotesenior$140k–$203k
At a glance
Highlights
- Resolve complex issues for mission-critical systems built on OpenAI's platform.
- Help define what world-class support looks like in an AGI-driven future.
- Partner with Engineering and Product to reduce bugs and improve systems.
What they offer
- Equity
Ideal candidate
A curious, calm problem-solver with 5+ years in technical support or engineering who thrives in ambiguity and fast-moving environments and cares deeply about helping enterprise customers succeed with AI.
Requirements
- 5+ years in User Operations, Engineering, Support Engineering or similar technical roles
- Expert-level SaaS troubleshooting with ability to rapidly learn new technologies
- Comfortable scripting in Python and using AI tools to automate tasks
- Polished enterprise communication, calm with high-stakes customers on live calls
- Experience building relationships with customers and cross-functional partners
- Exceptional critical thinking and problem-solving in ambiguous environments
- Bachelor's in Computer Science, Engineering or equivalent practical experience
- remote policy
- Currently remote, expected to transition to in-office
Lab profile
About OpenAI
Builds safe frontier AI models and products like ChatGPT for broad benefit.
What they build
- ChatGPT
- OpenAI API
- Frontier AI models
Known for
- Frontier-scale distributed ML training
- Massive GPU fleet and data center operations
- Exabyte-scale data lakes and streaming
- AI alignment and safety research
Key facts
- Operates one of the world's largest GPU fleets