AI Support Engineer - Toronto (Weekend Shift)
OpenAI · Ontario - Remote
CHECKED 36M AGO
Frontier labremotesenior
At a glance
Highlights
- Troubleshoot high-impact API failures and production incidents for customers.
- Serve as critical line of defense for mission-critical AI systems at scale.
- Help define world-class support in an AGI-driven future.
Ideal candidate
Deeply curious, calm problem-solver who thrives in fast-moving environments and loves untangling ambiguous customer issues alongside engineering to define exceptional AI support.
Requirements
- 8+ years in User Operations, Engineering, Support Engineering or similar technical roles
- Comfortable scripting in Python and using AI tools to automate tasks and integrations
- Expert-level SaaS troubleshooting with ability to learn new technologies quickly
- Polished enterprise communication and calm handling of high-stakes incident calls
- Proven ability to build relationships with customers and cross-functional partners
- Exceptional critical thinking and problem-solving skills
Lab profile
About OpenAI
Builds safe frontier AI models and products like ChatGPT for broad benefit.
What they build
- ChatGPT
- OpenAI API
- Frontier AI models
Known for
- Frontier-scale distributed ML training
- Massive GPU fleet and data center operations
- Exabyte-scale data lakes and streaming
- AI alignment and safety research
Key facts
- Operates one of the world's largest GPU fleets