Consumer Device Safety & Risk Operations Specialist, User Safety & Risk Operations

Highlights

• Build end-to-end safety operating model for new consumer hardware through launch.
• Define incident taxonomies, escalation paths, and playbooks for high-risk events.
• Turn telemetry and case signals into improvements for products and systems.

What they offer

• Equity

Ideal candidate

Practical operator with deep device safety judgment who thrives in ambiguity, moves from executive risk framing to hands-on workflow building, and cares about protecting users of new hardware.

Requirements

• 8+ years of relevant experience in device safety, product safety, consumer hardware operations, technical program management, or related field
• Built a complex safety or risk program from ambiguous starting point through launch and scaled operation
• Experience handling high-severity incidents, regulated workflows, sensitive customer information, and time-critical escalations
• Can translate product, engineering, legal, privacy, and policy constraints into executable workflows
• Technically fluent across data flows, telemetry, access controls, audit logs, case systems, and automation
• Experience with product-safety investigations, recalls, field failures, or safety advisories
• Experience with consumer hardware, connected devices, or products used in shared environments