Customer Service Systems Engineer, Government
OpenAI · San Francisco · New York City
Frontier labremote$272k–$302k
At a glance
Highlights
- Own government support systems from problem definition through operation.
- Turn operational needs into reliable workflows and automation for support teams.
- Validate changes in production and improve reliability and recovery paths.
What they offer
- Equity
Ideal candidate
Autonomous systems owner with government environment experience who thrives on ambiguous problems and cares about reliable, supportable operations for mission-driven support teams.
Requirements
- Prior experience delivering or operating systems in a government environment
- Deep Salesforce Service Cloud experience including Apex, Lightning Web Components, Flow and integrations
- Track record of owning ambiguous technical work independently end-to-end
- Strong software engineering fundamentals including automated tests and Python or Java
- Experience with Salesforce security and permissions, data handling and production reliability
- Strong understanding of support workflows and translating operational needs into systems
- Clear communication and judgment about involving partners or escalating decisions
Lab profile
About OpenAI
Builds safe frontier AI models and products like ChatGPT for broad benefit.
What they build
- ChatGPT
- OpenAI API
- Frontier AI models
Known for
- Frontier-scale distributed ML training
- Massive GPU fleet and data center operations
- Exabyte-scale data lakes and streaming
- AI alignment and safety research
Key facts
- Operates one of the world's largest GPU fleets
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