Customer Success Manager, Ads Solutions

Highlights

• Own a portfolio of advertisers launching and growing on OpenAI's ads platform.
• Guide campaign launches and turn performance data into growth recommendations.
• Partner with Sales and Product to shape the advertiser experience and ecosystem.

Ideal candidate

Client-obsessed relationship builder with 5-10+ years in ads or account management who thrives in fast-moving environments and cares about responsible, trust-centered platform growth.

Requirements

• 5-10+ years in digital advertising, account management, customer success, consulting or related client-facing role
• Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
• Comfortable interpreting performance data and translating insights into strategic recommendations
• Experience with data querying e.g. SQL, advanced Excel/GSheet
• Communicate clearly and build trust with technical and non-technical stakeholders
• Operate with ownership and accountability in fast-moving, evolving environments
• Demonstrate sound judgment and commitment to user trust and responsible platform growth