Customer Success Manager, Ads Solutions (New York City)

Highlights

• Own advertiser relationships and guide onboarding and campaign launches.
• Analyze campaign performance to deliver actionable growth recommendations.
• Help build scalable processes for OpenAI's growing advertising ecosystem.

What they offer

• Equity

Ideal candidate

Relationship-driven advisor with 5-10+ years in digital advertising who thrives in fast-moving environments, builds trust with partners, and cares about responsible platform growth.

Requirements

• 5-10+ years of experience in digital advertising, account management, customer success, consulting or related client-facing role
• Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
• Comfortable interpreting performance data and translating insights into strategic recommendations
• Experience with data querying (e.g. SQL, advanced Excel/GSheet)
• Clear communicator who builds trust with technical and non-technical stakeholders
• Operates with ownership and accountability in fast-moving, evolving environments
• Sound judgment and commitment to user trust and responsible platform growth