Dedicated Support Engineer - London
OpenAI · London, UK
CHECKED 1H AGO
Frontier labremote
At a glance
Highlights
- Serve as trusted support partner for Premium Support strategic customers.
- Troubleshoot novel API failures and production incidents end-to-end.
- Proactively monitor integrations to prevent incidents before they occur.
Ideal candidate
Deeply curious technical problem-solver who thrives on ambiguous, high-impact customer issues and takes clear ownership during critical moments to build resilient, scalable AI workloads.
Lab profile
About OpenAI
Builds safe frontier AI models and products like ChatGPT for broad benefit.
What they build
- ChatGPT
- OpenAI API
- Frontier AI models
Known for
- Frontier-scale distributed ML training
- Massive GPU fleet and data center operations
- Exabyte-scale data lakes and streaming
- AI alignment and safety research
Key facts
- Operates one of the world's largest GPU fleets