Dedicated Support Engineer - San Francisco
OpenAI · San Francisco
CHECKED 37M AGO
Frontier labremote$180k–$260k
At a glance
Highlights
- Serve as trusted partner for Premium Support's most strategic customers.
- Own customer incident response from mitigation to post-incident follow-through.
- Drive resilience with proactive monitoring, runbooks and preventative improvements.
What they offer
- Equity
Ideal candidate
Deeply curious, customer-obsessed problem-solver who thrives in ambiguous, high-stakes moments and loves owning complex issues end-to-end to make customers successful.
Lab profile
About OpenAI
Builds safe frontier AI models and products like ChatGPT for broad benefit.
What they build
- ChatGPT
- OpenAI API
- Frontier AI models
Known for
- Frontier-scale distributed ML training
- Massive GPU fleet and data center operations
- Exabyte-scale data lakes and streaming
- AI alignment and safety research
Key facts
- Operates one of the world's largest GPU fleets