Dedicated Support Engineer - Tokyo
OpenAI · Tokyo, Japan
CHECKED 35M AGO
Frontier labonsite
At a glance
Highlights
- Serve as trusted support partner for Premium Support strategic customers.
- Own high-impact production incidents from mitigation through resolution.
- Proactively monitor integrations to prevent failures and improve resilience.
What they offer
- Relocation assistance
Ideal candidate
Deeply curious technical problem-solver who thrives on ambiguous, high-impact customer issues and takes end-to-end ownership to make workloads more resilient over time.
Requirements
- Fully bilingual - fluent in Japanese and English (spoken and written)
- remote policy
- Hybrid - 3 days in office per week
- hiring process
- Resume must be submitted in English with interviews in Japanese and English
Lab profile
About OpenAI
Builds safe frontier AI models and products like ChatGPT for broad benefit.
What they build
- ChatGPT
- OpenAI API
- Frontier AI models
Known for
- Frontier-scale distributed ML training
- Massive GPU fleet and data center operations
- Exabyte-scale data lakes and streaming
- AI alignment and safety research
Key facts
- Operates one of the world's largest GPU fleets