Dedicated Support Engineer - Toronto
OpenAI · Ontario - Remote
CHECKED 1H AGO
Frontier labremote
At a glance
Highlights
- Serve as trusted partner for Premium customers on novel, high-impact issues.
- Own critical incidents end-to-end, driving mitigation, resolution and follow-through.
- Help build the future of technical support using automation and agents.
Ideal candidate
Deeply curious technical problem-solver who thrives in ambiguity and owns critical moments. You care about customer resilience, clear communication under pressure, and making complex systems more reliable over time.
- remote policy
- Currently remote, expected to transition to in-office
Lab profile
About OpenAI
Builds safe frontier AI models and products like ChatGPT for broad benefit.
What they build
- ChatGPT
- OpenAI API
- Frontier AI models
Known for
- Frontier-scale distributed ML training
- Massive GPU fleet and data center operations
- Exabyte-scale data lakes and streaming
- AI alignment and safety research
Key facts
- Operates one of the world's largest GPU fleets