Dedicated Support Engineering Lead
OpenAI · San Francisco
CHECKED 23H AGO
Frontier labremotelead$347k–$385k
At a glance
Highlights
- Build and scale Dedicated Support Engineering globally from the ground up.
- Lead proactive reliability work for customers' most complex AI workloads.
- Own senior escalations and drive critical incidents to resolution.
What they offer
- Equity
- Relocation assistance
Ideal candidate
A senior technical customer leader who thrives on ownership and reliability, energized by coaching global talent and partnering with executives to guide strategic customers through complex challenges.
Requirements
- Experience building technical organizations with long-term accountability for enterprise customers
- Leadership background in Technical Account Management, enterprise Support Engineering or comparable function
- Strong foundation in production troubleshooting and reliability
- Ability to build trusted relationships with customer engineering leaders and executives
- remote policy
- Hybrid - 3 days in office per week
Lab profile
About OpenAI
Builds safe frontier AI models and products like ChatGPT for broad benefit.
What they build
- ChatGPT
- OpenAI API
- Frontier AI models
Known for
- Frontier-scale distributed ML training
- Massive GPU fleet and data center operations
- Exabyte-scale data lakes and streaming
- AI alignment and safety research
Key facts
- Operates one of the world's largest GPU fleets