IT Support Specialist
OpenAI · Seattle · Washington, DC · San Francisco · London, UK
CHECKED 35M AGO
Frontier labonsite$126k–$225k
At a glance
Highlights
- Serve as frontline contact resolving hardware, software and network issues.
- Improve onboarding and device imaging workflows with cross-functional teams.
- Coordinate vendors for procurement, repairs and equipment inventory management.
What they offer
- Equity
- Relocation assistance
Ideal candidate
Customer-focused IT problem-solver who thrives in fast-paced, collaborative environments. You communicate clearly with all audiences and proactively improve processes to elevate employee experience.
Requirements
- Strong technical expertise in macOS with working knowledge of Windows
- Experience with identity and device management including Azure AD, Jamf, Intune
- Familiarity with enterprise collaboration tools like Google Workspace, Office 365, Slack
- Excellent written and verbal communication skills
- Troubleshooting and problem-solving in Mac and macOS environments
- Experience managing AV and technical aspects of high-production all-hands events
- remote policy
- 5 days in office per week
Lab profile
About OpenAI
Builds safe frontier AI models and products like ChatGPT for broad benefit.
What they build
- ChatGPT
- OpenAI API
- Frontier AI models
Known for
- Frontier-scale distributed ML training
- Massive GPU fleet and data center operations
- Exabyte-scale data lakes and streaming
- AI alignment and safety research
Key facts
- Operates one of the world's largest GPU fleets