Manager, Senior Support Engineering

Highlights

• Lead Senior Support Engineering for reliable mission-critical OpenAI deployments.
• Own incident management tooling and scalable 24x7 reliability processes.
• Build AI-first automations to scale support for strategic enterprise customers.

What they offer

• relocation assistance

Ideal candidate

Mission-driven technical leader with software or SRE roots who blends operational rigor with automation-first thinking, thrives in ambiguity, and is energized by coaching senior engineers and building trust with strategic customers.

Requirements

• 10+ years in technical support engineering, software engineering, SRE, or related discipline supporting production systems at scale
• 5+ years managing engineers or leading complex multi-person technical projects with ownership of delivery and outcomes
• Deep technical experience in application development or infrastructure with strong operational and reliability instincts
• Proven cross-functional partner able to influence engineering and product roadmaps via support insights
• Track record of automation-first tooling and processes that scale support impact through AI and systems thinking
• Comfortable with ambiguity, balancing strategic leadership with hands-on technical depth
• Energized by customer impact and building trust with strategic accounts during critical issues
• Mission-driven, collaborative, operating with high integrity and humility