Platform Operations Program Manager

Highlights

• Build operational foundation for plugins, MCP apps, and integrations at scale.
• Own app submission to launch, appeals, and ongoing monitoring workflows.
• Lead AI-driven automation to improve speed and consistency of reviews.

What they offer

• Equity

Ideal candidate

Operations-minded systems thinker with 8+ years scaling developer platforms. You balance speed, safety, and partner empathy while bringing structure to ambiguity across product and policy teams.

Requirements

• 8+ years of experience in program management, developer operations, product operations, or related fields
• Comfortable engaging with technical concepts such as MCP, APIs, OAuth, authentication, permissions, and data flows
• Exercise strong operational judgment and can balance speed, safety, and business priorities
• Bring structure to ambiguous, cross-functional problems and drive alignment across Product, Engineering, Policy, Legal, Security, and Operations
• Think in systems rather than individual cases, identifying recurring patterns and building durable processes
• Have experience using AI and automation to reduce manual work, improve quality, and scale operational processes
• Communicate clearly with both technical and non-technical audiences, translating complex requirements into practical guidance
• Care deeply about developer and partner experience while maintaining consistent standards that protect the platform