Product Engagement Manager, User Operations
OpenAI · San Francisco
CHECKED 1H AGO
Frontier labremotemanager$279k–$310k
At a glance
Highlights
- Lead launch readiness connecting product teams and support operations at scale.
- Build Voice of the User program turning support insights into product improvements.
- Coordinate seamless product launches across internal and external teams.
What they offer
- Equity
- Relocation assistance
Ideal candidate
A leader-coach who thrives at the intersection of product, enablement and customer advocacy. You love scaling systems, coaching teams, and translating user voice into impact in fast-paced environments.
Requirements
- Experience leading product enablement or launch-readiness functions at scale
- Experience in a customer support environment
- Shipped tooling or automations that reduced manual work and scaled beyond a single team
- Experience in product management with automation and tool development
- Strong cross-functional partnership with Product, Engineering and Operations
- Passion for customer advocacy and translating feedback into product insights
- remote policy
- Hybrid, 3 days in office per week
Lab profile
About OpenAI
Builds safe frontier AI models and products like ChatGPT for broad benefit.
What they build
- ChatGPT
- OpenAI API
- Frontier AI models
Known for
- Frontier-scale distributed ML training
- Massive GPU fleet and data center operations
- Exabyte-scale data lakes and streaming
- AI alignment and safety research
Key facts
- Operates one of the world's largest GPU fleets