Product Engagement Specialist, User Operations

Highlights

• Build scalable systems connecting user feedback to Product and Engineering.
• Coordinate product launches across internal and third-party support teams.
• Monitor post-launch performance to inform future product improvements.

What they offer

• Equity
• Relocation assistance

Ideal candidate

Systems-minded operator who thrives at the intersection of project management, enablement, and customer advocacy, passionate about turning frontline feedback into better products.

Requirements

• 8+ years of experience in product launch coordination, especially within a customer support environment
• Product management, technical program management, or hands-on experience taking ambiguous problems from discovery through delivery and adoption
• Skilled at working cross-functionally and building relationships with Product, Engineering, and Operations teams
• Technically fluent in APIs, integrations, data flows, analytics, automation, or lightweight scripting
• Experience translating customer feedback into strategic product insights
• Highly organized and able to manage multiple projects with competing deadlines
• Excellent communication skills with ability to articulate technical concepts and customer pain points
• Proactive ownership of initiatives from ideation through implementation and post-launch analysis
• Comfortable in fast-paced environment where priorities shift quickly
• Data-driven mindset using metrics and feedback to guide decision-making