Safety Response Operations Lead

Highlights

• Lead regional team providing 24/7 coverage for highest-priority safety escalations.
• Personally handle complex high-risk cases and enforcement decisions.
• Translate frontline risk insights into improvements for policy, product and tooling.

Ideal candidate

Trust & Safety operator with leadership experience who thrives in high-pressure, ambiguous incidents. Calm decision-maker passionate about user safety, risk, and turning frontline cases into safer products.

Requirements

• 5+ years in Trust & Safety, Risk Operations, Investigations, Fraud, Annotation, or platform integrity
• 4+ years of people leadership or senior-level operational ownership
• Strong decision-maker in ambiguous, high-risk environments balancing speed, accuracy and defensibility
• Communicate complex safety and risk decisions clearly to Legal, Policy, Product and leadership
• Familiar with content moderation, user safety, fraud, or developer risk frameworks
• Use data, tooling, and automation to improve quality, efficiency, and scale
• Comfortable leading in a 24/7 high-pressure environment with nights, weekends and holidays