Safety Response Operations Lead
OpenAI · San Francisco
CHECKED 1H AGO
Frontier labremotelead$252k–$280k
At a glance
Highlights
- Lead 24/7 safety response team handling highest-priority user escalations.
- Personally investigate complex high-risk and high-visibility safety cases.
- Turn frontline risk insights into policy, product, and enforcement improvements.
What they offer
- Equity
Ideal candidate
Calm, decisive Trust & Safety leader with deep operations experience who loves hands-on high-risk casework, coaching analysts, and turning frontline signals into safer products.
Requirements
- 8+ years in Trust & Safety, Risk Operations, Investigations, Fraud or platform integrity
- 4+ years direct people leadership or senior operational ownership
- Experience applying AI tools and automation to operational workflows
- Strong decision-making in ambiguous, high-risk environments
- Excellent communication of complex safety and risk decisions to stakeholders
- Comfortable leading in 24/7 high-pressure operational environment with on-call shifts
Lab profile
About OpenAI
Builds safe frontier AI models and products like ChatGPT for broad benefit.
What they build
- ChatGPT
- OpenAI API
- Frontier AI models
Known for
- Frontier-scale distributed ML training
- Massive GPU fleet and data center operations
- Exabyte-scale data lakes and streaming
- AI alignment and safety research
Key facts
- Operates one of the world's largest GPU fleets