Senior Program Manager, Consumer Device Safety Operations

Highlights

• Build safety and quality operations for a new category of consumer devices.
• Shape how OpenAI launches, monitors, and improves devices safely at scale.
• Turn ambiguous risks into workflows, readiness plans, and durable ownership.

Ideal candidate

A calm, pragmatic builder who thrives in ambiguity and learns complex domains fast. You care about user safety, quality, and turning messy risks into clear, durable operations.

Requirements

• 8+ years in program management, technical program management, product operations, product safety, quality assurance, regulatory operations, incident management, or other complex operational field
• Technically and analytically fluent to reason about data flows, telemetry, logs, dashboards, access controls, case systems, automation, and failure modes
• Track record taking ambiguous work from framing through launch, operational readiness, and scaled operation
• Sound judgment in high-severity or sensitive situations with incomplete information
• Builds trust and drives alignment across teams without direct authority
• Clear communicator with technical, operational, legal, policy, and executive audiences
• Practical, willing to build and run first versions of workflows and improve over time