Senior Support Engineer - Singapore
OpenAI · Singapore
CHECKED 36M AGO
Frontier labremotesenior
At a glance
Highlights
- Solve toughest API issues for strategic enterprise accounts at scale.
- Shape future of AI-driven technical support with automation-first mindset.
- Design monitoring and incident response for high-scale AI solutions.
What they offer
- Relocation assistance
Ideal candidate
Seasoned operations expert who thrives on complex, high-stakes troubleshooting and cross-functional incident leadership. You care about reliability, automation, and helping enterprises succeed with mission-critical AI.
Requirements
- Bachelor's degree in Computer Science or related field
- 8+ years in technical operations roles such as SRE/NOC in mission-critical environments
- Deep familiarity with monitoring, alerting, and observability for distributed systems
- Proven experience leading incident response for high-severity outages
- Strong scripting or software engineering skills, e.g. Python
- Solid understanding of cloud infrastructure and distributed systems fundamentals
- Effective cross-functional communication and incident coordination skills
- remote policy
- Hybrid, 3 days in office per week
Lab profile
About OpenAI
Builds safe frontier AI models and products like ChatGPT for broad benefit.
What they build
- ChatGPT
- OpenAI API
- Frontier AI models
Known for
- Frontier-scale distributed ML training
- Massive GPU fleet and data center operations
- Exabyte-scale data lakes and streaming
- AI alignment and safety research
Key facts
- Operates one of the world's largest GPU fleets