Senior Support Engineer - Toronto
OpenAI · Ontario - Remote
CHECKED 36M AGO
Frontier labremotesenior$183k–$203k
At a glance
Highlights
- Serve as last line of defense for OpenAI API platform issues.
- Partner directly with strategic enterprise customers at scale.
- Shape future of AI-driven support with automation-first mindset.
What they offer
- Equity
Ideal candidate
Seasoned systems troubleshooter who loves tackling complex, high-stakes customer problems and partnering with engineering. You thrive in mission-critical environments and care about scaling support with automation and AI.
Requirements
- Bachelor's degree in Computer Science or related field
- 8+ years in technical operations roles such as SRE/NOC with production troubleshooting
- Deep familiarity with monitoring, alerting and observability for distributed systems
- Proven experience leading incident response for high-severity outages
- Strong scripting or software engineering skills (e.g., Python)
- Solid understanding of cloud infrastructure and distributed systems fundamentals
- Effective cross-functional communication with engineering and non-technical stakeholders
- remote policy
- Currently remote, transitioning to in-office
Lab profile
About OpenAI
Builds safe frontier AI models and products like ChatGPT for broad benefit.
What they build
- ChatGPT
- OpenAI API
- Frontier AI models
Known for
- Frontier-scale distributed ML training
- Massive GPU fleet and data center operations
- Exabyte-scale data lakes and streaming
- AI alignment and safety research
Key facts
- Operates one of the world's largest GPU fleets