Service Design Program Manager, Support

Highlights

• Improve how customers get help across OpenAI's products end to end.
• Own support journey projects from discovery through implementation and measurement.
• Map customer journeys and operationalize insights with cross-functional partners.

What they offer

• Relocation assistance
• Equity

Ideal candidate

Hands-on service designer with 8+ years turning research into real-world support improvements. You thrive in ambiguity, align diverse stakeholders, and persist through rollout to measurable impact.

Requirements

• 8+ years of relevant experience in service design or closely related roles with ownership from research through implementation and evaluation
• Bachelor's degree in Service Design, Interaction Design, Human-Computer Interaction, Human Factors, or related field, or equivalent practical experience
• Strong qualitative research and synthesis skills and ability to combine customer insights with operational data
• Experience designing across customer touchpoints, internal workflows, and systems including handoffs between teams
• Proven experience leading ambiguous projects spanning product, engineering, and support operations into practical solutions
• Clear written, verbal, and visual communication skills with ability to build alignment across levels of seniority
• Hands-on approach with persistence to follow work through rollout, adoption, and evaluation