Strategy & Operations Programs, Support
OpenAI · San Francisco
CHECKED 1H AGO
Frontier labonsitesenior$216k–$240k
At a glance
Highlights
- Drive strategic initiatives to scale and optimize global customer support operations.
- Define the future of AI-driven customer support and self-service experiences.
- Partner with Product and Engineering to launch new support systems and programs.
What they offer
- Equity
Ideal candidate
A strategic, analytical operator who thrives in chaos and ambiguity, energized by defining AI's future for customer support and partnering across all levels to drive change.
Requirements
- 8+ years in operations, strategy and consulting with 5+ years building and leading customer-facing operations
- History of high-impact work in a technical environment
- End-to-end ownership of large, ambiguous problems with clear, actionable plans
- Experience engaging executives and senior leaders to drive strategic decisions
- Strong analytical skills in data modeling and operational forecasting
- Excellent communication and collaboration with influence across all levels
Lab profile
About OpenAI
Builds safe frontier AI models and products like ChatGPT for broad benefit.
What they build
- ChatGPT
- OpenAI API
- Frontier AI models
Known for
- Frontier-scale distributed ML training
- Massive GPU fleet and data center operations
- Exabyte-scale data lakes and streaming
- AI alignment and safety research
Key facts
- Operates one of the world's largest GPU fleets