Support Delivery Lead
OpenAI · San Francisco
CHECKED 1H AGO
Frontier labremotelead$284k–$315k
At a glance
Highlights
- Build and scale OpenAI's Support Engineering team from first principles.
- Partner directly with strategic enterprise accounts on high-scale AI solutions.
- Act as last line of defense before core Engineering on hardest issues.
What they offer
- Equity
- Relocation assistance
Ideal candidate
A builder-leader who thrives on complex troubleshooting and empowering senior engineers. You care deeply about customer reliability and scaling systems and processes from first principles.
Requirements
- 8+ years in technical support engineering or software engineering
- 4+ years leading technical support engineering or software engineering teams, ideally in high-scale or fast-paced environments
- Experience leading highly skilled engineering teams while empowering senior ICs and setting technical and operational direction
- Deep technical experience in application development or infrastructure with strong instinct for operational systems and customer reliability
- Strong cross-functional partner with proven ability to influence engineering and product roadmaps through support-driven insights
- Automation-first approach with track record of implementing tooling or processes
- remote policy
- Hybrid - 3 days in office per week
Lab profile
About OpenAI
Builds safe frontier AI models and products like ChatGPT for broad benefit.
What they build
- ChatGPT
- OpenAI API
- Frontier AI models
Known for
- Frontier-scale distributed ML training
- Massive GPU fleet and data center operations
- Exabyte-scale data lakes and streaming
- AI alignment and safety research
Key facts
- Operates one of the world's largest GPU fleets