Support Delivery Lead, Ads
OpenAI · San Francisco
CHECKED 1H AGO
Frontier labremotelead$284k–$315k
At a glance
Highlights
- Lead Ads support delivery across campaign setup, delivery and measurement.
- Bridge Support, Engineering and Product to resolve customer issues.
- Scale support quality with automation, self-service and AI workflows.
What they offer
- Equity
- Relocation assistance
Ideal candidate
Seasoned ads operations leader who loves coaching technical teams and turning support signals into product improvements. Customer-obsessed, cross-functional, and excited by automation-first scale.
Requirements
- 12+ years in Support Delivery, Customer Operations, Ads Operations or similar, including 6+ years direct people management
- Experience supporting advertising products and workflows with understanding of advertiser needs
- Strong cross-functional leadership with track record influencing Product and Engineering roadmaps
- Ability to define, implement and manage operational and business KPIs with metrics-driven cadences
- Strong project/program management skills across time zones and stakeholder groups
- Automation-first approach applying AI, tooling and systems thinking to scale support impact
- remote policy
- 3 days in office per week
Lab profile
About OpenAI
Builds safe frontier AI models and products like ChatGPT for broad benefit.
What they build
- ChatGPT
- OpenAI API
- Frontier AI models
Known for
- Frontier-scale distributed ML training
- Massive GPU fleet and data center operations
- Exabyte-scale data lakes and streaming
- AI alignment and safety research
Key facts
- Operates one of the world's largest GPU fleets