Support Delivery Lead

Highlights

• Build and scale global 24x7 support engineering team from first principles.
• Solve toughest technical issues for strategic enterprise AI deployments.
• Partner with Engineering to operationalize learnings and shape roadmap.

What they offer

• Equity
• Relocation assistance

Ideal candidate

Mission-driven technical leader energized by customer impact and building teams from scratch. Thrives in ambiguity, balances strategy with hands-on troubleshooting, and partners cross-functionally with humility.

Requirements

• 10+ years of experience in technical support engineering or software engineering
• 5+ years of experience leading technical support engineering or software engineering teams, ideally in high-scale or fast-paced environments
• Experience leading highly skilled engineering teams and empowering senior ICs while setting technical and operational direction
• Deep technical experience in application development or infrastructure with strong instinct for operational systems and customer reliability
• Strong cross-functional partner with ability to influence engineering and product roadmaps through support-driven insights
• Automation-first approach with track record of implementing tooling or processes that scale support impact through AI and systems thinking
• Thrive in ambiguous environments and balance strategic leadership with willingness to get into technical details
• Energized by customer impact and excel at building trust with strategic accounts during critical issues
• Mission-driven, collaborative, and operate with high integrity and humility