Support Operations Lead

Highlights

• Own service health and automation to scale support quality in the AGI era.
• Embed LLM-powered tools into frontline workflows with engineering partners.
• Replace one-off fixes with reusable systems for global customer support.

What they offer

• Relocation assistance
• Equity

Ideal candidate

Systems-minded operational leader energized by building structure in high growth and embedding AI and automation to scale exceptional customer support.

Requirements

• 8+ years of experience leading support operations teams
• Track record of coaching, driving accountability, and improving performance and automation adoption at scale
• Comfortable managing a team while staying hands-on in ambiguous operational problems
• Fluent in operational data: define metrics, interpret dashboards, design experiments, partner with engineering and data teams
• Think in systems using process design, data, tooling, and automation to reduce manual work
• Partner credibly with technical teams to translate support needs into requirements and drive adoption
• Scaled support operations through organizational design and tooling in a high-growth technology company