Support Program Manager, Partnerships
OpenAI · San Francisco
CHECKED 1H AGO
Frontier labonsitesenior$216k–$240k
At a glance
Highlights
- Lead support readiness for OpenAI's cloud and strategic partnerships.
- Define partner customer journeys, workflows, and escalation paths.
- Use AI and automation to scale partner support operations effectively.
What they offer
- Equity
Ideal candidate
A strategic yet hands-on program leader who thrives in ambiguity and loves aligning engineering, GTM, and external partners to deliver exceptional customer experiences at scale.
Requirements
- 8+ years of experience in program management, support operations, partnerships, or related roles within a fast-paced technology environment
- Experience working closely with engineering teams to translate technical requirements into clear operational plans
- Experience with cloud platforms, cloud-provider partnerships, or technically complex enterprise products
- Comfortable navigating ambiguity and driving alignment across internal teams and external partners
- Able to move between strategic planning and hands-on execution with focus on customer outcomes
- Experience in cybersecurity or life sciences is a plus
Lab profile
About OpenAI
Builds safe frontier AI models and products like ChatGPT for broad benefit.
What they build
- ChatGPT
- OpenAI API
- Frontier AI models
Known for
- Frontier-scale distributed ML training
- Massive GPU fleet and data center operations
- Exabyte-scale data lakes and streaming
- AI alignment and safety research
Key facts
- Operates one of the world's largest GPU fleets