Support Program Manager, Support Delivery

Highlights

• Lead Tier 3 support delivery programs for OpenAI's most strategic customers.
• Scale practical AI-powered workflows to improve resolution quality at scale.
• Shape the vision and strategy of a new post-AGI support team.

What they offer

• Offers Equity
• Relocation assistance

Ideal candidate

An 8+ year program or operations leader who thrives in ambiguity and loves building scalable systems. You are cross-functional, action-biased, and passionate about using AI and automation to elevate customer experience.

Requirements

• 8+ years of experience in program management, operations, or support engineering, with a focus on building scalable processes and tooling
• Have shipped or maintained tools and automations that eliminated manual work and scaled beyond a single team
• Treat ChatGPT & LLMs as default co-developers, rapidly turning ideas into working code or queries
• Skilled at building relationships with Product, Engineering, and Operations teams
• Excel in a dynamic, high-impact team environment where you can create structure
• Passionate about using tools and automation to drive efficiency and improve customer outcomes
• Exceptional communication, organization, and problem-solving skills
• High ownership mindset with bias toward action; comfortable operating in ambiguity