Support Vendor Manager
OpenAI · San Francisco
CHECKED 1H AGO
Frontier labremotesenior$216k–$240k
At a glance
Highlights
- Own health and scalability of multiple global support vendor partnerships.
- Build operating models to scale support without linear headcount growth.
- Drive automation and agentic workflows to maintain quality at AGI scale.
What they offer
- Equity
- Relocation assistance
Ideal candidate
Vendor operations leader with 5+ years scaling BPO partnerships who thrives in ambiguity and builds structure. Analytical, executive-ready communicator passionate about scaling exceptional customer support.
Requirements
- 5+ years in vendor/BPO operations management, support operations, or partner performance leadership in a scaled environment
- Proven ability to run vendor governance: QBRs, SLA/KPI design, escalation paths, remediation plans
- Awareness of workforce planning approaches including forecasting, capacity models, and staffing strategies
- Strong analytical and operational rigor with fluency working with data to drive outcomes
- Familiarity with support tooling such as Salesforce Service Cloud and partnering with Systems/Tooling
- Strong communication skills and executive presence to align stakeholders and drive accountability
- Comfort operating in fast-paced, ambiguous environments and building structure
Lab profile
About OpenAI
Builds safe frontier AI models and products like ChatGPT for broad benefit.
What they build
- ChatGPT
- OpenAI API
- Frontier AI models
Known for
- Frontier-scale distributed ML training
- Massive GPU fleet and data center operations
- Exabyte-scale data lakes and streaming
- AI alignment and safety research
Key facts
- Operates one of the world's largest GPU fleets