Technical Program Manager, Support Delivery

Highlights

• Lead Tier 3 support delivery programs for OpenAI's most strategic customers.
• Build AI-powered workflows and automation to scale support operations.
• Shape vision and strategy for new Senior Support Engineering team.

What they offer

• Equity
• Relocation assistance

Ideal candidate

A builder-operator with 8+ years in program or support operations who thrives in ambiguity and loves cross-functional collaboration. You default to automation and AI to eliminate manual work and improve customer experience.

Requirements

• 8+ years of experience in program management, operations, or support engineering, with a focus on building scalable processes and tooling
• Shipped or maintained tools and automations that eliminated manual work and scaled beyond a single team
• Treat ChatGPT & LLMs as default co-developers, rapidly turning ideas into working code or queries
• Skilled at building relationships with Product, Engineering, and Operations teams cross-functionally
• Excel in a dynamic, high-impact team environment where you can create structure
• Passionate about using tools and automation to drive efficiency and improve customer outcomes
• Exceptional communication, organization, and problem-solving skills
• High ownership mindset with a bias toward action, comfortable operating in ambiguity